MSN Remote Assistance won't connect

  etherington 11:55 24 Jan 2008

I often use the "Request Remote Assistance" to help friends out on their PCs.
However, there is one user who cannot connect to me - whether I am at my home or office PC - so I suspect there is a problem her end. It used to work but has not for a good few months. Sadly I don't know what has changed to stop it working.

Basically, she
- hits Actions=> Request Remote Assistance in an MSN chat windown with me
- I get the note to ACCEPT
- The "Help and Support" window pops up with "Attempting to connect to user ...."
- and there it stays ... forever. No error, nothing.

She uses a Netgear router to connect to broadband with an inbuilt firewall with default settings (same as I do) and that's it security wise I think.

Any suggestions on how I can find the source of the prob?

  etherington 23:12 24 Jan 2008

or does anyone know of freebie SW that provides the same function for remote support? I found CrossLoop but if you have a recommendation I'd be grateful.

  RobCharles1981 23:18 24 Jan 2008

It could be the Msn servers may be busy.

  etherington 10:06 25 Jan 2008

for 6 months? ;-)

  johnnyrocker 10:35 25 Jan 2008

maybe her firewall has been updated and needs reconfiguring?


  etherington 10:40 25 Jan 2008

yeah I'm not sure what to look for in the firewall though - that's half the prob.

  johnnyrocker 10:46 25 Jan 2008

it should depending on what type be in accesses section or permissions.


  etherington 18:12 26 Jan 2008

I ended up installing and using CROSSLOOP on both PCs and the problem is now bypassed. Thanks for suggestions.

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