MSN Remote Assistance won't connect

  etherington 11:55 24 Jan 2008
Locked

Hi,
I often use the "Request Remote Assistance" to help friends out on their PCs.
However, there is one user who cannot connect to me - whether I am at my home or office PC - so I suspect there is a problem her end. It used to work but has not for a good few months. Sadly I don't know what has changed to stop it working.

Basically, she
- hits Actions=> Request Remote Assistance in an MSN chat windown with me
- I get the note to ACCEPT
- The "Help and Support" window pops up with "Attempting to connect to user ...."
- and there it stays ... forever. No error, nothing.

She uses a Netgear router to connect to broadband with an inbuilt firewall with default settings (same as I do) and that's it security wise I think.

Any suggestions on how I can find the source of the prob?
thanks
Mike

  etherington 23:12 24 Jan 2008

or does anyone know of freebie SW that provides the same function for remote support? I found CrossLoop but if you have a recommendation I'd be grateful.
ta
Mike

  RobCharles1981 23:18 24 Jan 2008

It could be the Msn servers may be busy.

  etherington 10:06 25 Jan 2008

for 6 months? ;-)

  johnnyrocker 10:35 25 Jan 2008

maybe her firewall has been updated and needs reconfiguring?



johnny.

  etherington 10:40 25 Jan 2008

yeah I'm not sure what to look for in the firewall though - that's half the prob.

  johnnyrocker 10:46 25 Jan 2008

it should depending on what type be in accesses section or permissions.


johnny.

  etherington 18:12 26 Jan 2008

I ended up installing and using CROSSLOOP on both PCs and the problem is now bypassed. Thanks for suggestions.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Best phone camera 2017

Stunning new film posters by Hattie Stewart, Joe Cruz & more

iPad Pro 10.5in (2017) review

28 astuces pour profiter au mieux de votre iPhone