MS application CD/DVD not playing..others OK

  awest3 10:04 01 Aug 2008

Just finishing off setting up my cousins new Toshiba laptop and have come across a strange problem. Toshiba sateillite, 120gb hdd, 15.1" screen, XP, dvd read/writer & 1 gb memory.

The DVD will not read MicroSoft disks, I've tried 2, office and works9. but it will read data disks photos etc...

I'm stumped for ideas..any help gratefully received..


  djbenny 10:21 01 Aug 2008

tried going to my computer right clicking on the cd drive and explore or open?

  awest3 12:47 01 Aug 2008

yes I've tried those...seems to be no problem..device mgr says all ok...

just tried the recovery disk in the drive and it works does a photo office, ms works and soundbridge disks just run up the drive and chunter for a while..if I try to look at the disk in explorer it does not show the disk..?

  awest3 19:18 03 Aug 2008

turns out the DVD is faulty....being replaced.

thanks for your help


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