MS application CD/DVD not playing..others OK

  awest3 10:04 01 Aug 2008
Locked

Just finishing off setting up my cousins new Toshiba laptop and have come across a strange problem. Toshiba sateillite, 120gb hdd, 15.1" screen, XP, dvd read/writer & 1 gb memory.

The DVD will not read MicroSoft disks, I've tried 2, office and works9. but it will read data disks photos etc...

I'm stumped for ideas..any help gratefully received..

Al

  djbenny 10:21 01 Aug 2008

tried going to my computer right clicking on the cd drive and explore or open?

  awest3 12:47 01 Aug 2008

yes I've tried those...seems to be no problem..device mgr says all ok...

just tried the recovery disk in the drive and it works perfectly.as does a photo disk..but..ms office, ms works and soundbridge disks just run up the drive and chunter for a while..if I try to look at the disk in explorer it does not show the disk..?

  awest3 19:18 03 Aug 2008

turns out the DVD is faulty....being replaced.

thanks for your help

Al

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