I have recently tried to reactivate my Mozilla mail. I have no problems receiving mail but I now cannot sent mail as it refuses to connect to BT's SMTP connection. I suspect that this has occurred since BT introduced the SMTP authentication scheme. Can some one please tell me how to configure Mozilla so that I can connect with BT's SMTP?
Strange I have tried all the above suggestions but have the same results. I cannot connect to the SMTP server (BT) via Mozilla mail. I have no problems via Outlook Express. No matter what I try in Mozilla mail server, I get the unable to connect box. Surely I do not have to resort to a proxy server? (By the way, I once had no problems with Mozilla but since I uninstalled and reinstalled I have had this problem.) Will BT's introduction of SMTP Authentication have anything to do with this?
Have you made Mozilla the default mail? Each time (which is seldom) I use O.E. it tells me it is not the default mail and would I like to make it so. To which I always click NO. I upgraded Mozilla 1.4 to 1.6 and have had no email difficulties. Here on NTL BB though.
Seashanty, I have Mozilla as my default mail server. When I try to send mail, I get "SMTP mail server could not connect" and I cannot send. However, all seems well with Outlook Express. I am having problems getting to BT Help to get assistance. they used to be so accessible before. I have pinged my SMTP and that seems to be OK, but for for Mozilla's connection to my SMTP server. What have I messed up?
Not exactly sure but I do know that if you install a new version of Mozilla you will lose the settings for e-mail etcetera unless you originally allowed them to be set in the default location. This maybe a problem with BT but see if you can sort it from the Mozilla homepage links to SUPPORT. This page has some details on email settings click here
My oh My - my typing! that was supposed to be mbpleeuk not the other. If you birng up your Mozilla mail & newsgroups page you can click on help (top line) which will bring up all the Mozilla FAQs etc plus details of all the settings. Dont have any details of the BT authorization scheme, as I said I am on NTL and my user name and password are stored with Mozilla so it connects directly with the NTL server. Perhaps BT is blocking this.
From the "EDIT" setting on mail and newsgroups page click on MAIL & NEWSGROUP ACCOUNT SETTINGS. Then on OUTGOING SERVER (SMTP) SETTINGS. On NTL BB using Mozilla 1.6 mine are set as SMTP.NTLWORLD.COM using default port 25. So yours should be something similar to SMTP.BTOPENWORLD.COM or whatever. Maybe BT have changed the server.