Mozilla Firefox does not recognise Flash player.

  pcbobby 16:01 03 Sep 2008
Locked

I have installed the latest version of Mozilla Firefox.
When I try to watch a video clip on BBC news, the following message appears.
‘You do not have the correct version of Flash player’.
I click the Download here’ tab, and subsequently install, but for some reason, Firefox does not recognise the Flash player, the above message still appears.

Any answer or solution to the problem would be very much appreciated.
Thank you.

  pcbobby 16:10 03 Sep 2008

Sorry, forgot to say that OS is XP Home

  chub_tor 16:11 03 Sep 2008

You might want to try and uninstall the old flash player first click here and then reinstall it.

click here is the Mozilla flash help website.

  brundle 16:11 03 Sep 2008

Are you downloading from here? click here

Download, close Firefox, run installer, restart Firefox.

  Ventad 16:24 03 Sep 2008

I have just downloaded it, tried several times then relised you double click th ditem in download box and then close down all open pages before it will finally install

  pcbobby 16:39 03 Sep 2008

Hi Brundle..yes, I am doing as you indicate but no joy.

chub_tor, I will try the uninstal of previous downloads of Flash player and try again

  pcbobby 16:45 03 Sep 2008

Good news. I reinstalled Flash Player.

All OK now.

Thank you everyone.

  Stuartli 17:59 03 Sep 2008

There are two versions of Flash Player - one for IE and the other for Firefox etc.

  pcbobby 19:08 03 Sep 2008

Stuartli. Thank you for that, I did not know that there were two versions.

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