Cancelling and Disconnecting your services
it should be straight forward as long as you have been with them for more than a year and yes you will need a MAC code...
* Pay-As-You-Go, AnyTime, DayTime, DayTime Plus and OffPeak Internet accounts
If you decide to cancel any of the internet access accounts above, please call our Customer Service Team on 0871 222 3311. Or you can e-mail us at click here service.html
* Cancelling broadband
All our broadband services have a 12-month minimum contract. For more information about cancelling your service, please call the broadband Customer Service Team on 0871 2222 3311.