I’m trying to help a friend with their computer over the phone and I’ve hit a brick wall.
The problem is: When the computer starts, once windows has loaded the mouse pointer is not there at all.
I have checked that the mouse is connected properly. I’ve have reinstalled the drivers and this doesn’t help.
When I access the mouse properties, “click” is assigned to both the right and left buttons. When I change this and “click” OK a message tells me that the settings can only be saved for the current windows session. It suggests that I restart the computer and try again. On restart the same happens and it suggests that I re-install the mouse software. I have done this a few times and it doesn’t help.
The mouse is a Microsoft intellimouse. The operating system is Windows ME.
woodchip - I won't worry about having to navigate with the keyboard. I've already had do do everything described with the keyboard. Doing this over the phone using a friend that has little knowledge of computers as my eyes and hands is no easy task!!
PSF & woodchip - No I haven't tried this. Can you describe how do do this in ME for me. This would be greatly appreciated.
If you go into the control panel/system/device manager it will show you what is in the system.
I am using XP it is similar, I could not use the keyboard to open any of the devices, does anyone know the keyboard combinations. ALT F will open the top row of commands but I could not get into the devices to check one of them.
Have you tried safe mode by pressing F8 as the pc boots up, if it does start the basic mouse driver will be loaded and you will be able to go into the device manager and un-install/remove the mouse there.
You take a mouse for granted until it goes wrong. It could be a problem with one of the buttons sticking if you get both sides on at the same time. Have you got a spare or can borrow a mouse from someone.