HiCan anyone help me.when I switch on my computer it boots upthen a blue page appears with the words Starting up Windowsthen another page with those on the computer.At this time it is still loading,then it just stops and the mousefreezes, all I can do then is press the restart button.When the computer will go through the same routine and the mousewill then freeze.Thank You for Your Help.
Is the mouse plug fully in the socket? (assuming a wired mouse)
If a wireless mouse, is the battery OK?
It's a wireless mouse I have put new batteries in the mouse and the keyboard.This restarting can go half a dozen times or morefor the last two days I have left the computer on stand by.
Do I understand you correctly, Windows loads OK and you can use it but the mouse does not work? Or does Windows stop loading at that point?
Windows stops loading at that point, and I cannot use it.
This is beginning to feel like a Windows freeze rather than a mouse problem. If it is it may be worth allowing this thread to run but start another with the windows does not load title where ithers may help on that point.
If or when windows gets past this point and loadsthe mouse and every thing else works perfect that is why I have left it on stand by for the last two days.
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