Mouse not working after XP SP2 upgrade

  Daddles 15:22 04 Aug 2010
Locked

I recently had to do a repair installation of Windows XP Home due to a virus. All works fine until I download and install SP2. Then my (Dell) USB mouse and keyboard stop working. The red light on the mouse is on but the cursor is frozen in the middle of the screen. On the keyboard, there are no lights at all.

This happens in safe mode also. When I check the mouse using the Dell diagnostics disc, it works, so it must be an os problem.

I'm wondering if I should uninstall all my programs before doing the repair installation.

Before the repair installation, I was using XP SP3 and all was fine.

Can anyone help please?

  Jollyjohn 15:31 04 Aug 2010

Go Start Control Panel Hardware Device manager and see if there are any exclamation marks or red crosses on the USB devices. If so uninstall them. reboot without usb keyboard and mouse attached. When WXP finally starts up plug USB devices in and they should be reinstalled.

  Daddles 16:25 04 Aug 2010

No exclamation marks before SP2 upgrade. Afterwards cannot check because I have no way of communicating with the pc as I have no mouse or keyboard- even in safe mode.

  Fruit Bat /\0/\ 17:31 04 Aug 2010

USB cable or wireless HID device?

  Daddles 17:47 04 Aug 2010

Hi Fruit Bat, both keyboard and mouse are usb and both worked after repair install but not after sp2 upgrade. Cursor frozen in the middle of the screen so cant even log in. No other connection for mouse or kbd.

  Fruit Bat /\0/\ 18:37 04 Aug 2010

Cable or wireless?

  Daddles 18:47 04 Aug 2010

oh sorry, cable.

  Fruit Bat /\0/\ 19:41 04 Aug 2010

can you boot to BIOS and check USB legacy fir DOS is enabled?

  Daddles 19:53 04 Aug 2010

Thanks Fruit Bat, haven't tried this. Do I need to press F2 on start up? It's a Dell Dimension

  Ashrich 20:38 04 Aug 2010

Usually f2 on a Dell unit

Ashley

  keef66 15:55 05 Aug 2010

I'm hanging on to my PS2 mouse and keyboard for just this kind of thing.

If USB legacy is disabled, will hitting F2 do anything??

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