The module C:\programdata\rfxsuas.dat failed to load ...

  LisaDerbyshire 17:00 30 Aug 2014
Locked

Hi, Whenever I turn on my laptop I get the following message .. 'The module C:\programdata\rfxsuas.dat failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found.'

Also when I had to disable internet explorer because it was opening new pages with the message that the browsing session had closed unexpectedly, even when I wasn't using it. I'm using windows 8.1 pro

Any help in how to fix these issues would be greatly appreciated Thanks :)

  Fruit Bat /\0/\ 18:31 30 Aug 2014

How long since this started

have win 8 loaded an update recently?

have you installed any programs recently?

could stem from from the August update problems / malware / bad install.

  1. scan for malware and virus

    if no different

  2. type sfc /scannow in the Search Box and let windows find and replace any missing or corrupt windows files.

    if no different

  3. Do a start up repair from your disk media or F* for the Advance tools menu.

  LisaDerbyshire 14:27 31 Aug 2014

Hi , Its on 8.1 I think that is the newest update I've scanned for malware and virus but it didn't find anything and I tried to restore it back to an earlier point in time but it still happens The only thing I have recently installed was firefox but have since uninstalled it and tried the virus scan again I have just done the sfc/scannow thing if this makes no difference how do I do Number 3? Thanks

  Fruit Bat /\0/\ 15:11 31 Aug 2014

I think you may have had something nasty which your AV has caught and deleted but left the rfxsuas.dat file in c:\programdata

I have 8.1 but nothing like that exists in programdata.

Suggest you delete rfxsuas file to the recyclebin.

if the machine works fine without it then empty the recyclebin.

  LisaDerbyshire 16:27 31 Aug 2014

I did the sfc/scannow and got this message Windows Resource Protection found corrupt files but was unable to fix some of them.

I searched for the rfxsuas.dat file in programdata but it wasn't there

  LisaDerbyshire 16:38 31 Aug 2014

This is what appeared on the cbs log as the file that couldnt be repaired

**2014-08-31 14:42:32, Info CSI 0000050e [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSORARCHITECTUREAMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch 2014-08-31 14:42:46, Info CSI 00000510 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSORARCHITECTUREAMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch 2014-08-31 14:42:46, Info CSI 00000511 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"**

  john bunyan 17:05 31 Aug 2014

I found a reference in a "MD 5 lookup" table. Seems to involve some form of encryption. It may be worth running ADWCleaner (free) see

ADWCleaner

And Malawarebytes (if you have it, if not here it is

Malawarebytes.

  john bunyan 17:06 31 Aug 2014

PS I assume you do not have encrypted folders?

  Fruit Bat /\0/\ 17:57 31 Aug 2014

Download and Run CCleaner its free

Let it clean your laptop then click Tools - Startup

tell us what is listed in the start list

  LisaDerbyshire 18:24 31 Aug 2014

Yes HKCU:Run OfficeSyncProcess Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE" Yes HKCU:Run rfxsuas Microsoft Corporation regsvr32.exe "C:\ProgramData\rfxsuas.dat" Yes HKCU:Run Spotify Web Helper Spotify Ltd "C:\Users\Lisa\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" Yes HKCU:Run swg Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" Yes HKCU:Run TomTomHOME.exe TomTom "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" -s Yes HKCU:Run TOPI.EXE TOSHIBA C:\Program Files (x86)\TOSHIBA\TOSHIBA Online Product Information\TOPI.exe /STARTUP Yes HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" Yes HKLM:Run APSDaemon Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" Yes HKLM:Run AvastUI.exe AVAST Software "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices Yes HKLM:Run CitrixReceiver "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Citrix\Receiver Updater.lnk" Yes HKLM:Run ConnectionCenter Citrix Systems, Inc. "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup Yes HKLM:Run HotKeysCmds Intel Corporation C:\WINDOWS\system32\hkcmd.exe Yes HKLM:Run IgfxTray Intel Corporation C:\WINDOWS\system32\igfxtray.exe Yes HKLM:Run ITSecMng TOSHIBA CORPORATION %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START Yes HKLM:Run iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe" Yes HKLM:Run NBAgent Nero AG "C:\Program Files (x86)\Nero\Nero 11\Nero BackItUp\NBAgent.exe" /WinStart Yes HKLM:Run Persistence Intel Corporation C:\WINDOWS\system32\igfxpers.exe Yes HKLM:Run QuickTime Task Apple Inc. "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime Yes HKLM:Run RtHDVCpl Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s Yes HKLM:Run SDTray Safer-Networking Ltd. "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe" Yes HKLM:Run SRS Premium Sound HD SRS Labs, Inc. "C:\Program Files\SRS Labs\SRS Control Panel\SRSPanel64.exe" /f="C:\Program Files\SRS Labs\SRS Control Panel\SRSPremiumSoundHD.zip" /h Yes HKLM:Run TCrdMain TOSHIBA Corporation %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe Yes HKLM:Run Teco "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r Yes HKLM:Run TkBellExe RealNetworks, Inc. "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot Yes HKLM:Run Toshiba Registration Toshiba Europe GmbH C:\Program Files\TOSHIBA\Registration\ToshibaReminder.exe Yes HKLM:Run Toshiba TEMPRO Toshiba Europe GmbH C:\Program Files (x86)\Toshiba TEMPRO\TemproTray.exe Yes HKLM:Run ToshibaServiceStation TOSHIBA Corporation "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60 Yes HKLM:Run TosSENotify TOSHIBA Corporation C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe Yes HKLM:Run TosVolRegulator TOSHIBA Corporation C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe Yes HKLM:Run TPwrMain TOSHIBA Corporation %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE Yes HKLM:Run TSleepSrv TOSHIBA %ProgramFiles(x86)%\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe Yes Startup Common Bluetooth Manager.lnk TOSHIBA CORPORATION. C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe Yes Startup Common Toshiba Places Icon Utility.lnk Toshiba C:\Program Files\TOSHIBA\TOSHIBA Places Icon Utility\TosDIMonitor.exe Yes Startup User Dropbox.lnk Dropbox, Inc. C:\Users\Lisa\AppData\Roaming\Dropbox\bin\Dropbox.exe

the rfxsuas.dat is there. Should I disable or delete it ?

  Fruit Bat /\0/\ 18:43 31 Aug 2014

Great we now know its a regserver problem. I still think its an old nasty not removed properly.

Click on the HKCU:Run rfxsuas Microsoft Corporation regsvr32.exe "C:\ProgramData\rfxsuas.dat and select disable.

That should sort the problem.

However you have a lot of programs running at start up that must really be slowing down your laptop.

Do you use all the Toshiba programs? (I certainly don't on my Toshiba laptop)

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