The VGA card meets the minimum requirement for the game so i would try turning stuff down first to see if it makes a difference. As for getting your money back you might be in for a shock retail stores will not take software back after it has been opened. Heres why!
you buy software, you load software, "you copy software", ( which is the bit you have to convince them that you have not done) you dont like software, you cant play software, you take it back...
Thanks for the replies, money back may not be an option, but who knows, with a little luck and the fact that we are local to the store (and very good customers :)) we may have a chance at an exchange at least.
Mat - by turning stuff down do you mean less screen size? such as 800 x 600 etc instead of the 1680x1050?
these PC games are getting more and more graphics intensive, I have given up and got an xbox 360. The min spec is a con. I dont think your card can handle the graphics. use this tool to checkyour spec.
This may sound daft but worth trying. I bought a new computer and couldn't run Call Of duty 2 properly although it had worked on my previous computer which had an inferior graphics card. Tried all sorts, running at lower settings, turning anti-aliasing off etc and nothing worked. then, under graphics where it says rendering it was on auto. I clicked it and could use direct x7 or 9. Left it on 7 and it works perfectly at maximum resolution with virtually everything turned up full. In fact it works better with direct x 7 than 9. I know it is a long shot but worth trying, you never know.