Modem will not 'pick up' phone line.

  Hanks 14:18 02 Mar 2003

When I try to connect to the internet I get an error message which says 'no dial tone' However if I first get a dial tone by picking up the phone I can connect no problem. If I put the phone down again I am then cut of from the net.

I have tried the modem cable in both the 'line' and 'phone' sockets with no difference.

It seems to me that I have a modem with a faulty 'Line' socket.

Has anyone got any ideas on this problem?

  AndyJ 14:23 02 Mar 2003

What happens if you plug the modem cable directly into the phone socket i.e. no phone connected?

  spargo 14:37 02 Mar 2003

Are you using a phone extension cable? These are not all suitable for use with a modem, some give the very fault you have!

  graham 14:42 02 Mar 2003

You got there first, spargo! The modem is not 'loping' the line although it can 'hear' it, suggesting that one leg is not connected. Could be the modem or the lead.

  graham 14:44 02 Mar 2003

'loping' = 'looping'. 'loping' is what John Cleese does!

  Hanks 15:11 02 Mar 2003

The phone cable works fine with my old computer so I don't think the problem lies there.

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