Have removed modem; shut down computer; physically removed modem; booted up computer; shut down computer; refitted new modem; booted up; re-installed drivers and still getting Not functional and Error Code 10 - I am positive that the modem is correctly fitted. Have also checked and Use this device is enabled. Any further suggestions?
You could click on properties (for modem) and try the "troubleshooting" option. May be an IRQ conflict. I do not use mine now as on BB with Lan card but the installed modem V9X HAM is using Com3 port and IRQ22. Presume yours will be something similar.
Presume that you are using XP. This is another link on the previous weblink I gave click here Perhaps you can glean something from this. It may be a problem with the driver you have downloaded. Was the previous modem working with a native windows driver? Until you can get shut of that yellow query in Device Mgr not much is going to happen - and more often than not these yellow marks refer to problem drivers.