modem problem

  wut 21:45 09 Dec 2004

I have an annoying problem with my 3 month old Mesh Matrix 3400.
Sometimes when I have accessed the internet, the modem just drops out for no apparent reason, I then have to use my dial up connection to reconnect which is a pain.
I took Monday afternoon of work to try and solve this problem with Mesh, with continous telephone calls all afternoon I failed to get in touch with anybody
I have tried to email them, but this also have fell on deaf ears.
Some help would be most appreciated.

  mongoose2 21:50 09 Dec 2004

what sort of modem.
how long after connection does it drop
how long is it idle b4 it drops off

  Graham ® 21:59 09 Dec 2004

You should have come here first!

Can we assume an ADSL modem connected by USB? Several things can cause drop-outs. Are you saying you can't reconnect?

  wut 22:25 09 Dec 2004

The modem is a SoftK56 Data Fax Voice Speakerphone Carp Internal
If it struggles to read a page then it will drop out, but on the redial it usually works fine.

  Graham ® 22:37 09 Dec 2004

I was on the wrong track, then.

  Fruit Bat /\0/\ 22:40 09 Dec 2004

IE - tools - internet options - connections -settings - properties - options.

idle time before hanging up set to never

IE - tools - internet options - connections -settings - advanced.

untick both disconnect..... boxes

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