If the BIOS is not seeing it, it is almost certainly a jumper problem, bad data cable or even a duff motherboard connector.
The Jumper problem could also be associated with a drive controller fault, which there is little you can do about, other than returning the drive under warranty (if this applies).
The ideal problem solving method for this, would be to temporarily fit it to a different machine and see if it's recognized. If it is, (other than an intermittent fault) you should try a different data cable to start with (the cheapest and easiest option). If still no luck, try it on a different physical motherboard connector - normally there are two and sometimes four to choose from. It's a question of elimination to find the guilty party!