I run XP Home with SP2 andrecently installed Windows Defender (Beta 2) and IE 6. I now get on startup - Smart Bridge Alerts: BTHelpNotifier.exe entry popint not found. The procedure entry point GetProcessImageFileWaveW could not be located in the dynamic link library PSAPI.Dll.
Any suggestions to overcome, I am of intermediate experience?
System tray icon for the Virtual Assistant from BT Broadband, used to communicate internet problems via the network rather than telephone. Available via desktop shortcut or Start -> Programs - not required
BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"
This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.
Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder) 2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL 3. Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.
To disable a start up program click here Or, if you have Spybot Search and Destroy use their start up control tool.
Is this a program that is downloaded through the dsl setup, or is this a miscellanous program that can be removed. We received a similar message to the one that you received "missing entry point PSAPI.DLL". What is this?