Missing DVD-ROM and RW Drives

  Rogmur 15:36 27 Dec 2006

Hello Forum Members

It seems things are going from bad to worse for me and my PC.

I appear to have lost both my Sony DVD-ROM Drive
and my DVD-RW Drive.
Both drives do not appear in My Computer.

In Hardware they show up with the dreaded Yellow Exclamation marks.

I will add that both drives appear in the BIOS at start up.

I would be ever so grateful for any advice.

Many thanks

(I'm so fed up with unreliable PC's)

  Diodorus Siculus 15:44 27 Dec 2006

In the device manager remove one of them and reboot; that will cause it to reinstall hopefully. Just one at a time.

  postie24 16:01 27 Dec 2006

Have you removed any burning software lately?


  Naughty Nigel 18:32 27 Dec 2006

have you just done something with i tunes

  Stuartli 18:42 27 Dec 2006

Do the drives show up when in Safe Mode? If they do it's very likely to be a loose fitting or damaged cable/lead.

Also check that the rewriter is jumpered as the Master and the other the Slave.

Uninstalling both in Device Manager (after checking the leads for firmness) and taking out the power lead from one drive and then rebooting should get one drive working; replacing the second power lead for the other drive and again rebooting should (hopefully) find both drives correctly installed.

  Rogmur 19:08 27 Dec 2006

Many thanks to you all,

I have tried to uninstall the drives separately in Device Manager, and then rebooted the PC,

However it then produces Found New Hardware Wizard,
when I click on the ok button the system searches for the driver for my DVD-ROM drive and then returns a "Cannot install this hardware".
The same applies to the DVD-RW drive.

I am at a complete loss.

I will try installing Nero again see if that has any effect.

Many thanks to you all for your help.

Kind regards


  Diodorus Siculus 19:13 27 Dec 2006

When did they work do you remember?

Try a system restore to when that was if you can.

  postie24 19:19 27 Dec 2006

If the above dosnt work,try this Try clearing out the upper and lower filters in registry.Create a restore point 1st,then follow these instructions. 1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen
reboot pc

  Stuartli 19:48 27 Dec 2006

The only driver needed is the basic Windows CDROM driver for each drive.

Normally uninstalling and rebooting will reinstall the drive(s) and driver(s) without the FNH wizard ever appearing.

I'm assuming that the drives are both on the Secondary IDE Channel so (if postie24's tip doesn't work) try Uninstalling the Secondary IDE Channel in Device Manager (IDE Controllers) and, again, rebooting.

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