Missing driver

  Dirty Dick 19:16 09 Jan 2007

My friend has just reformatted his laptop, and re-installed XP pro. However, there are several problems, the first one is there is no audio. When he goes into Control Panel > Sounds & Audio Devices, it says there are "No Audio Devices". Could this be a problem that the driver is not installed for this device,if it is where can he get it from, I've alreadytried the two on the HP site, or if not, what is the problem. The Laptop is a Compaq Presario V5155E Notebook PC.



  SLAYER 19:19 09 Jan 2007

Have you tried Windows Update?

  Dirty Dick 19:24 09 Jan 2007

No, but how does he do that?

  jack 19:31 09 Jan 2007

Download Belarc or Everest Home and run it- this will tell what integrated audio chip his laptop has- from there go the the audio site for the driver.

  Dirty Dick 19:50 09 Jan 2007

We have downloaded and run Belarc and got a lot of info, but we don't know what we are looking for.
Where can we find what the integrated audio chip is?

  skidzy 20:52 09 Jan 2007

Normally once Belarc has been run,look on the right hand side of your screen under Multimedia.This will tell your sound card.
Post back the details and someone will find you the correct driver.

  Dirty Dick 21:08 09 Jan 2007

Think it may be difficult to find the correct driver.............

..........Under Multimedia it says "None Detected"

  skidzy 21:18 09 Jan 2007

Have you tried this one click here

  skidzy 21:30 09 Jan 2007

before installing the driver above you need to install " Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio " first.

  SLAYER 07:16 10 Jan 2007

Start/help and support/windows update

  Dirty Dick 17:09 16 Jan 2007

Downloaded SP2 and then managed to download drivers from HP site, have now got sound, but can't use the Quick Launch Buttons. We have downloaded the QL Button driver from the HP website, and even chatted with an HP Assistant online, but still no joy with QL Buttons. When we try to download the QL button driver, it says it is already installed, and do we want to overwrite it. Any ideas please ?



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