Missing DLL`s

  alan227 19:52 23 Jan 2004

My nephew just rang me because his new computer will not boot, he gets a message after post (load needed DLL`s for kernel) .
He only has a recovery disc for his XP home edition.
I took him through booting into safe mode to try and access system restore but he Just got the message above and it would not go into safe mode.
Next I took him into the bios and made the CD 1st boot device and had him put the recovery cd in, it started to run got to 60% and rebooted with the above message.
He switched of his computer and tried to do it again and notuced another message
(trend chip away virus ® on guard version 1.64).
HE has the XP firewall enabled and panda AV, although I do not think it is up to date.
Could someone give me an idea where to go next as it sounds to me like a virus of some sorts, but not being able to access xp or for the recovery disc to work or safe mode I am stumped.
Regards Alan

  VoG II 20:02 23 Jan 2004

"trend chip away virus ® on guard version 1.64" is virus protection built into the BIOS. I believe that it springs into action if something is trying to access the MBR. It may be possible to turn this off - if he can get into the BIOS - and see if Windows will then repair.

  alan227 20:16 23 Jan 2004

Could you give me a clue as to what heading that might be under in the BIOS.

  VoG II 20:23 23 Jan 2004

On mine it is under BIOS Features Setup - Boot Virus Detection.

  alan227 22:54 23 Jan 2004

i phoned him and got my nephew to disable the trend and retried to repair windows but it is no good , still gettin g the origonal message, any other ideas would be much appreciated.

  VoG II 22:57 23 Jan 2004

Please can you ask him what the exact error message is? "load needed DLL`s for kernel" doesn't ring true as a Microsoft error message.

  alan227 23:08 23 Jan 2004

From what he told me on the phone this message comes up after post has finished and when I when I got him to try and access safe mode it said cannot access because of the above message.
Just a thought he only has one stick of memory in his machine could a memory fault cause these symptoms

  VoG II 23:16 23 Jan 2004

Two things spring to mind:

1) I'm the only person to respond which suggests to me that even the real experts don't know. I've found click here but you've tried that.

2) "his new computer" - he needs to take it back to the shop unless he's fitted or installed something just before this happened. It should be under warranty.

  alan227 23:38 23 Jan 2004

Thanks for your responses, it is under warranty and he has decided to get HiGrade to sort it out.
Thanks very much for your time.

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