Mircosoft Office 2010

  Ritchbee 16:56 11 Nov 2010


I've purchased and downloaded Mircosoft 2010 professional via a website called click here for my son however I am having problems. The set up error message I am getting is as follows.

"Mircosoft Office 2010 does not support from upgrading from a pre-release version of Mircosoft Office 2010. You must first un-install any pre-release version of Mircosoft Office 2010 products and associated technologies". Correct the issue and re-run".

This I have done and deleted the beta version that I had previously installed but still no joy.

Does anyone know how or what you can do to get round this problem.

Many thanks

  GaT7 17:29 11 Nov 2010

Did you 'uninstall' or 'delete' the beta version? There is a difference.

If deleted, then uninstall & try again click here.

If it still doesn't work, RE-install the beta version & uninstall (NOT delete). Then try installing the paid-for version. G

  Ritchbee 18:28 11 Nov 2010

Many thanks I will try that and let you know!

  skeletal 19:48 11 Nov 2010

I had this problem and it took a bit of effort to sort out. Much to my annoyance I can’t remember all the things I had to do. I think it was made worse because I also had Visio beta installed.

I think (again) that you have to remove (i.e. uninstall) ALL of the beta stuff and it’s easy to forget Visio.

I may have has to trawl through the registry and delete a few strays as well.

However, start with the simple first and try Crossbow7s ideas.


  Ritchbee 20:34 11 Nov 2010

Thanks Crossbow7

All now sorted after following your instructions!!

I also download a 'fix it' tool from MS which un-installed the re-installed Beta product and that fixed it for me.

All up and running!!

Many thanks (both) again for you help.

PC Advisor forums come to the rescue again


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