Microtek ScanMaker and Time Platina

  Newuser4302 01:48 30 Jun 2004

I am having a lot of trouble trying to get the computer to recognise the scanner. Has anyone had similar problems please?

  hugh-265156 01:58 30 Jun 2004

have you installed the drivers supplied with it? do other usb devices work ok for you?

troubleshooting click here

  Newuser4302 02:31 30 Jun 2004

The Software seems to load ok but when I try to switch the scanner on a message says it is not recognised. Other usb hardware works ok.

  hugh-265156 02:47 30 Jun 2004

have you tried walking through the troubleshooting above or on your driver cd?

"Q3: No scanner found when I launch scanning software.

A3: Follow the steps below:
1. Unplug the USB cable from your scanner, then uninstall and reinstall the scanner driver.

2. Restart Windows.
3. Reconnect the USB cable to you scanner.
4. Turn off the scanner and turn it back on.
5. The Imaging Device with the “found” scanner appears on the Device Manager list, indicating that the
scanner has been detected and is ready to scan.

Note: A “found” USB scanner message should display on the screen the first time you start Windows"

or as also suggested in the help re install the drivers again maybe.

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