I have Windows XP. I have twice had to have it reset to factory settings because of serious porblems. I now find that when I try to get in Word 2000 an installer window pops up. I have been asked for the number of the jewel case which of course I don't have as these discs don't come with Windows XP. Any ideas?
Most manufacturers send out their PCs with Word/Works and similar on separate disks, although some do include these features on a hidden partition of the hard drive. Either way, if the software came with your PC, you should have the means to restore it.
Can you confirm that Word 2000 shipped with your PC or has someone installed it for you since you bought it ?
Remember that Word is not an integral part of Windows, although many people seem to think that it is. Word is part of the Microsoft Office suite of applications; quite separate from Windows.
Check your computers documentation carefully for any details of restoring the application software.
"Windows XP comes with an application called Home Affairs. Microsoft Word is part of this. It wasn't installed separately."
My Windows XP didn't come with anything called Home Affairs and none of the two dozen or so XP installations I've done came with it either.
The only times I have seen M$ Word available is a. part of M$ Office, b. part of M$ Works or c. a stand alone product. I have never heard of Home Affairs and a search of Google doesn't show anything that fits. Can you explain a bit more please?
Oh, and also could you reply via the forum rather than by email. This way others with more knowledge than me can possibly make a contribution and also, I'm not very efficient in checking my Netscape mailbox - as you will note by the delay in responding