Microsoft Word

  Gios 18:00 19 Nov 2003
Locked

A friend of mine in having a problem with word

When he tries to open word he gets a fatal exception error. Blue screen, and it says he hasn't got enough memory.

He's put some more memory in , no difference.

everything else works fine, just can't open word.

He's using Windows ME

Any Ideas anybody


Thanks


Ron

  Jester2K II 18:02 19 Nov 2003

Search your hard drive for a file called

NORMAL.DOT

rename it to OLDNORMAL.DOT

start Word again.

  Gios 18:08 19 Nov 2003

Thanks I'll tell him to try that.

Why though? Is it something you've come across before?


Ron

  Jester2K II 18:11 19 Nov 2003

It comes up more often that your believe!!

  Jester2K II 18:15 19 Nov 2003

Sorry by way of explanation. For some reason Word makes the occasion change to the NORMAL.DOT file. Even when it doesn't need to. Eventually the file become huge and corrupt. Renaming or deleting it solves this problem because if Word can't find it it generates a new copy!!!!!!

There are 3 or 4 other symptoms of a corrupt NORMAL.DOT file...

  Gios 18:22 19 Nov 2003

Let you if it works tomorrow.

Thanks

  Gios 18:45 19 Nov 2003

Tried to find the NORMAL.DOT file on my PC and it comes up blank?

I'm using XP PRO though.


Ron

  VoG II 18:58 19 Nov 2003

You need to enable searching for hidden files and folders.

If yoou have Word you definitely have normal.dot

  Gios 19:06 19 Nov 2003

Thats fine


Ron

  Gios 19:07 19 Nov 2003

Does he just need to delete it?

Ron

  Jester2K II 19:24 19 Nov 2003

Delete or rename - doesn't matter

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