Microsoft Outlook won't stay open

  pip78900 22:51 07 Jun 2010
Locked

Microsoft Outlook (part of Office 2000 Professional)
Windows XP
Email accounts include btinternet.com and aol.com
No known add-ins

Problem

Start – Microsoft Outlook
· Opens briefly and then closes again
· No error message

Used guidance at click here

Checked for latest updates for Windows and Office

All up to date

Has worked normally previously except on one occasion a week or so ago

Can’t remember how I fixed it
· Think I changed the name of file extension or similar

Works for other users on the computer

Opened in Safe Mode

Opens and stays open but dialogue box appears advising that it has encountered problem and needs to close
Report says:
Error signature
AppName: outlook.exe AppVer: 9.0.0.6604 ModName: unknown
ModVer: 0.0.0.0 Offset: 0007f787

Clicked on Send Error Report
Error reporting dialogue box appears
More information link:
Microsoft Office 2000 has stopped working properly
Suggests I upgrade

Outlook closes

Reset dat files

Renamed extend.dat to extend.old through C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\

Rename outcmd.dat to outcmd.old through C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\

Use scanpst.exe to fix Outlook data file errors

Found scanpst.exe at C:\Program Files\Common Files\System\MAPI\ locale ID>\NT\scanpst.exe

Ran it against outlook C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook but no errors were found

Also ran it against archive C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook but no errors were found

Recreate mail profile

No effect

Repair, Office Diagnostics or Reinstall Office/Outlook

Used Office CD/DVD to repair errors and then to reinstall

No effect

Event Viewer

These are a selection of some of the errors listed in the last 48 hours:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 06/06/2010
Time: 20:06:06
User: N/A
Computer: KAREN
Description:
Faulting application outlook.exe, version 9.0.0.6604, faulting module unknown, version 0.0.0.0, fault address 0x0007f787.

For more information, see Help and Support Center at click here.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 75 604 in u
0030: 6e 6b 6e 6f 77 6e 20 30 nknown 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 30 30 30 37 66 37 38 0007f78
0050: 37 0d 0a 7..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 07/06/2010
Time: 20:54:01
User: N/A
Computer: KAREN
Description:
Fault bucket 1832430469.

For more information, see Help and Support Center at click here.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 38 33 32 34 33 30 34 18324304
0010: 36 39 0d 0a 69..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 07/06/2010
Time: 21:06:25
User: N/A
Computer: KAREN
Description:
Faulting application outlook.exe, version 9.0.0.6604, faulting module emailscanner.dll, version 1.0.0.1, fault address 0x0003fb95.

For more information, see Help and Support Center at click here.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 65 604 in e
0030: 6d 61 69 6c 73 63 61 6e mailscan
0038: 6e 65 72 2e 64 6c 6c 20 ner.dll
0040: 31 2e 30 2e 30 2e 31 20 1.0.0.1
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 33 66 62 t 0003fb
0058: 39 35 0d 0a 95..

Thanks for your help.

Cheers.

PiP

  Woolwell 23:10 07 Jun 2010

What is your anti-virus?

  pip78900 23:58 07 Jun 2010

Hi

It's Avira.

PiP

  T I M B O 00:55 08 Jun 2010

Avira is a waste of time if you are using outlook, Avira does not scan emails so i believe, delete avira and go to Avast

Avira Removal>> click here

Avast install>> click here

  Woolwell 10:22 08 Jun 2010

Avira free version does not scan e-mails. The paid for version apparently does. However in the first post there is "faulting module emailscanner.dll" this could well indicate that the fault is caused by an interface between an anti-virus or anti-malware program. Is adaware being run too?
This link may help click here. Run Outlook in safe mode and see if it still crashes.

  Ford Prefect 01 12:49 08 Jun 2010

Have you tried the reset navpane command?

Windows XP
Start-> Run; outlook.exe /resetnavpane

I had something similar a few months ago.

  Woolwell 17:03 09 Jun 2010

Outlook still crashing?

  pip78900 20:22 09 Jun 2010

Hi everyone, thanks for your responses.

I was at a funeral all day yesterday so I'm just about to try your suggestions.

I'll keep you posted.

Cheers.

PiP

  pip78900 20:28 09 Jun 2010

Timbo – I use Avira Free and before that I was using AVG Free. I’m just about to have a look at your link.

Ford Prefect – I tried that and it comes up with the error message: ‘The command line argument is not valid. Verify the switch you are using.’ It then comes up with the ‘Microsoft Outlook has encountered a problem and needs to close…’ dialogue box.

Woolwell – yes, Adaware is being run. I shall have a look at your link too.

Thanks guys.

PiP

  pip78900 20:46 09 Jun 2010

Woolwell – link noted. Used ‘Uninstall Adaware’, rebooted computer and it worked a treat. Cheers.

Timbo – I’ve not tried uninstalling Avira, however, I have kept a note of your links so that if I have any further problems I can try your suggestions.

Thanks for your time everyone.

PiP

  Woolwell 21:30 09 Jun 2010

I've not been a fan of adaware for a while. Glad that it seems to be fixed.

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