Hi. My PC is a P4 2.0Gb 256Mb memory running Windows XP pro with Svc Pack 1, i recently upgraded my Office 2000 to office XP but i encountered an error with Outlook which gave a 'missing pstprx.dll' i gave up trying to find the answer to this, i decided to load the Office 2000 just loading the Outlook only, i got it to work but now i have 6 messages waiting to download the first message comes down ok but the 2nd message gives 'outlook encountered an error and must close' the detail of the error is as follows: error signiture,app name:outlook.exe app ver 900.2416 mod name: rtfhtml.dll i've tried several times to reload the outlook but it still persists with this fault. Any Ideas!
Gandalf I did as you suggested, deleted the Office XP and 2000, after reload the outlook now works...but.. the inbox shows all my messages as it should but if i open contacts,or any other folder it says the folder does not exist, and when i click on 'inbox' it also says the folder does not exist. if i close the outlook and reopen, the inbox is there again and only stays open as long as i dont use any functions, i can recieve and send messages ok, what could be wrong!
I dicovered that i can view all the functions as long as i use the drop down list next to the address bar, but the left hand pane (shortcut) window wont open any folders ,just declares them as non existent.