Hi VoG, thank you for your help again. I'm not sure that this is the correct answer for my error message. I'm sorry but it is so long I didn't type it in full before. Please tell me off, if it is the correct solution.
Anyway here goes, I have used the symbol <> to represent the check box. If I select any of the options at the bottom of the box (OK, Cancel or help) then my laptop just freezes:-
MicroSoft ActiveSync cannot recognize this device for one or two reasons
The device was not connected properly. To start over, disconnect the cable and remove the device from its cradle. Then, connect the cable to the PC, turn on the device, and place the device in its cradle.
If the device is still not recognized, click Help.
The device is not a SmartPhone or Pocket PC. To keep ActiveSync from trying to connect to this or any device, select the check box below. . <> Stop ActiveSync from looking for devices
Yes it is. I would suggest that you take the option to Stop Active Sync, as I believe you have shown above. It is basically to do with external items, like mobile phones, iPods etc usually connected via USB.