After reading the review in the mag I purchased a Mesh X4. The machine was late but OK. However, without mouse, speakers, wrong keyboard, an extra DVI cable and unidentified parts.
Support ? well, I know some have good and bad experiences BUT when you get a reply email from them saying they cannot handle anymore mail, it's very worrying indeed. After many phone calls, with no call back, despite several promises. I was told to put the details it in writing .... I did ask if there was anyone to open the post !!!! I did write with all the details and a clear request of reasonable action. I returned the wrong keyboard, with a copy of the letter and have had a call to say they recieved it, but I still have no response to my letter after 2 weeks and had to buy a mouse and keyboard separately to use the PC. This has to be a word of warning to anyone thinking of a purchase from Mesh. It's not if there's a problem, its how fast you fix it......... or even respond.
Thanks for that. I've emailed Davey as sugested - I've seen the other thread as well regarding Mesh service.
Unfortunately, it was not the Easter weekend. My email was sent on Sunday 6th March and I got an auto reply 2 days later saying they couldn't handle it, it was still over a weekend though. But I was told by telephone not to email them ....
I must say if Dell had a media PC, I think I would have bought it from them.
This post belongs in the Consumerwatch forum for a better response. Perhaps you will post a new thread there
However, assuming this is a new computer, I suggest you e-mail Davey as advised above saying that you require the machine to be fixed without delay failing which you wish to return it for a full refund
If you paid by credit card, advise the card company that you are dissatisfied with the purchase and reserve the right to claim a refund under s75 of the consumer credit act