The 'Menu' parts of the screen turn black.

  jfmfit2003 12:16 06 Mar 2008

Dear Sir,
I hope you can help with my problem. I have listed below some things from my System Information, which may be helpful.
My PC details: Windows XP with XP SP2. I had the computer built for me after I bought the parts. The computer was built in 2003. The builder is a professional but I cannot contact him now. I use Kaspersky Internet Security 7.0 and, Ad-aware 2007 Pro included with it is Ad-Watch. Office 10. And have been using Registry First Aid Agent Platinum.

The problem: the top and bottom of the screen start menus, and dropdown menus go black. The body of whatever I am typing stays normal. Sometimes it rights itself in a second or two. Other times I have to re-boot to clear the black.

I enclose a screenshot showing the black areas, as an attachment. It happens about once every 40 to 60 minutes.

I have un-installed the Kaspersky Internet Security 7.0, Ad-Aware 2007 Pro including Ad-Watch, and run several different 'Registry cleaners'. I then re-installed new versions of Kaspersky and Ad-Aware, with no improvement.

When parts of the screen go black the screen 'jumps', though anything I have on the screen stays there and is workable if I can remember where the appropriate icons are on the screen to save or just to re-boot.
I think it may have started when I downloaded up-dates to Windows. But I download updates automatically and manually, with several items at any one time. So figuring out which may be the culprit is difficult for me.
I have been to my system information set-up, part of which I copied below. The block of 7 lines just below this is copied from 'Problem Devices'. All apart from the Multimedia Audio Controller..................are ways to access the Internet.

The Netgear has the Adapter installed but the external Modem/Router is not working. After having a lot of trouble with the Router not working, I now have a simple standard 500 mhz D-Link wired Modem. I do not know enough to get into the case and remove it from the Board.
I have one fan which is an 'extra' that is not part of any hardware on the circuit board. It is not working. I have a case with a clear plastic side and can see all the 'bits' but, am not confident enough to get in there!
I am hoping you will see the screenshots and it will bring to mind something you may know about with reference to any downloads, that might be causing this.
One other thing. When the screen goes black I hear a 'click' from I presume the HDD. I have not checked it for damage and it does seem to be working fine otherwise.

I have had this problem for almost a year and have just run out of ideas. Please help.

John McOstrich

1394 Net Adapter V1394\NIC1394\9106B20E23C00 This device is disabled.
Multimedia Audio Controller PCI\VEN_1106&DEV_3059&SUBSYS_1401147B&REV_50\3&61AAA01&0&8D The drivers for this device are not installed.
NETGEAR 108 Mbps Wireless PCI Adapter WG311T PCI\VEN_168C&DEV_0013&SUBSYS_4D001385&REV_01\3&61AAA01&0&60 This device is disabled.
VIA Rhine II Fast Ethernet Adapter #2 PCI\VEN_1106&DEV_3065&SUBSYS_1401147B&REV_74\3&61AAA01&0&90 This device is disabled.


IRQs. Below.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name JOHN
System Manufacturer VIA Technologies, Inc.
System Model KT400-8235
System Type X86-based PC
Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~2079 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 03/01/2003
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"

Time Zone GMT Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 468.24 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.90 GB
Page File C:\pagefile.sys

  crosstrainer 12:24 06 Mar 2008

Apart from the problem devices, this sounds like a graphics driver issue. Run Belarc advisor on your system in order to indentify your display card, and then post back with the info.

click here

Download it from the link above, run it and post back.

  jfmfit2003 12:47 06 Mar 2008

Hello crosstrainer,
thanks for your help!.
Looking at what the Belarc report says my computer got only a 1.8 out of ten!


  jfmfit2003 12:54 06 Mar 2008

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) VIA Technologies, Inc. KT400-8235
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.07 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: click here KD7(VIA KT400-8235) 1.x
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 01/03/2003
Drives Memory Modules c,d
205.02 Gigabytes Usable Hard Drive Capacity
176.52 Gigabytes Hard Drive Free Space

_NEC DVD_RW ND-1300A [CD-ROM drive]
AOPEN CD-RW CRW5224 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6 E040L0 SCSI Disk Device (41.11 GB) -- drive 0
Maxtor 6 Y160P0 SCSI Disk Device (163.92 GB) -- drive 1
USB2.0 (FS) FLASH DISK USB Device (518 MB) -- drive 2 1024 Megabytes Installed Memory

Slot 'DIMM1' has 512 MB
Slot 'DIMM2' is Empty
Slot 'DIMM3' has 512 MB
Slot 'DIMM4' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.10 GB 13.67 GB free
d: (NTFS on drive 1) 81.79 GB 81.05 GB free
e: (NTFS on drive 1) 82.13 GB 81.80 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Guest 15/01/2008 18:11:09
John McOstrich 06/03/2008 11:22:11 (admin)
Wendy 07/12/2007 00:17:04 (admin)
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant 06/03/2008 11:22:36
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9700 PRO [Display adapter]
RADEON 9700 PRO - Secondary [Display adapter]
AOC LM720/LM720A [Monitor] (17.1"vis, s/n T7SJ33AY06111, March 2003)
Bus Adapters Multimedia
HPT372 UDMA/ATA133 RAID Controller
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (3x) Creative Game Port
Creative SB Audigy
Hauppauge Win/TV 878/9 VFW Aux Driver
Hauppauge Win/TV 878/9 VFW Video Driver
Communications Other Devices
Communications cable between two computers [Modem]

1394 Net Adapter
D-Link DSL-200 USB ADSL Modem(WAN)
NETGEAR 108 Mbps Wireless PCI Adapter WG311T
VIA Rhine II Fast Ethernet Adapter #2
OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (3x)
HID-compliant device (5x)
USB Human Interface Device (2x)
HID-Compliant Keyboard (2x)
HID-compliant Bluetooth Touchpad [Mouse]
HID-compliant Cordless Mouse (2x)
HID-compliant mouse
Generic USB Hub
USB Composite Device
USB Mass Storage Device
USB Root Hub (4x)
Virus Protection [Back to Top]
Kaspersky Internet Security Version
Realtime File Scanning On

  crosstrainer 13:03 06 Mar 2008

click here

This link will take you to the latest display drivers for your graphics card.

1) Download the driver package (save to a location (desktop?) where you can locate again.

2) Go to Control panel add / remove programs

3) Locate the entry for ati graphics card

4) remove the drivers

5) re-boot the system BUT don not let windows install the drivers...Instead:

6) Go to the location where you saved the downloaded package and run it.

7) Re-boot as instructed.

  jfmfit2003 13:05 06 Mar 2008

KB896428 on 17/06/2005 (details...)
KB896688 on 12/10/2005 (details...)
KB896727 on 12/08/2005 (details...)
KB898461 on 29/06/2005 (details...)
KB899587 on 12/08/2005 (details...)
KB899588 on 12/08/2005 (details...)
KB899589 on 12/10/2005 (details...)
KB899591 on 12/08/2005 (details...)
KB900485 on 26/04/2006 (details...)
KB900725 on 12/10/2005 (details...)
KB900930 on 03/01/2006 (details...)
KB901017 on 12/10/2005 (details...)
KB901214 on 12/07/2005 (details...)
KB902400 on 12/10/2005 (details...)
KB903235 on 12/07/2005 (details...)
KB904706 on 12/10/2005 (details...)
KB904942 on 13/12/2006 (details...)
KB905414 on 12/10/2005 (details...)
KB905749 on 12/10/2005 (details...)
KB905915 on 15/12/2005 (details...)
KB908519 on 18/01/2006 (details...)
KB908531 on 19/04/2006 (details...)
KB910437 on 15/12/2005 (details...)
KB911280 on 16/06/2006 (details...)
KB911562 on 19/04/2006 (details...)
KB911567 on 19/04/2006 (details...)
KB911927 on 17/02/2006 (details...)
KB912812 on 19/04/2006 (details...)
KB912919 on 06/01/2006 (details...)
KB913446 on 17/02/2006 (details...)
KB913580 on 10/05/2006 (details...)
KB914388 on 12/07/2006 (details...)
KB914389 on 16/06/2006 (details...)
KB914440 on 13/12/2006 (details...)
KB915865 on 13/12/2006 (details...)
KB916281 on 16/06/2006 (details...)
KB916595 on 12/07/2006 (details...)
KB917159 on 12/07/2006 (details...)
KB917344 on 16/06/2006 (details...)
KB917422 on 09/08/2006 (details...)
KB917537 on 05/01/2008 (details...)
KB917953 on 16/06/2006 (details...)
KB918118 on 15/02/2007 (details...)
KB918439 on 16/06/2006 (details...)
KB918899 on 09/08/2006 (details...)
KB919007 on 12/09/2006 (details...)
KB920213 on 13/12/2006 (details...)
KB920214 on 09/08/2006 (details...)
KB920342 on 24/01/2007 (details...)
KB920670 on 09/08/2006 (details...)

  crosstrainer 13:06 06 Mar 2008

No need to post the complete report, just needed to know your graphics config. :)

  jfmfit2003 13:08 06 Mar 2008

The number prefixs I was using probably will not be enough as there is more than 4 copies. OK.

KB920683 on 09/08/2006 (details...)
KB920685 on 12/09/2006 (details...)
KB920872 on 12/09/2006 (details...)
KB921398 on 09/08/2006 (details...)
KB921503 on 14/08/2007 (details...)
KB921883 on 08/08/2006 (details...)
KB922582 on 12/09/2006 (details...)
KB922616 on 09/08/2006 (details...)
KB922819 on 11/10/2006 (details...)
KB923191 on 11/10/2006 (details...)
KB923414 on 11/10/2006 (details...)
KB923694 on 13/12/2006 (details...)
KB923980 on 13/12/2006 (details...)
KB924191 on 11/10/2006 (details...)
KB924270 on 13/12/2006 (details...)
KB924496 on 11/10/2006 (details...)
KB924667 on 15/02/2007 (details...)
KB925454 on 13/12/2006 (details...)
KB925486 on 27/09/2006 (details...)
KB925720 on 21/11/2007 (details...)
KB925902 on 04/04/2007 (details...)
KB926239 on 24/01/2007 (details...)
KB926247 on 13/12/2006 (details...)
KB926255 on 13/12/2006 (details...)
KB926436 on 15/02/2007 (details...)
KB927779 on 15/02/2007 (details...)
KB927802 on 15/02/2007 (details...)
KB927891 on 23/05/2007 (details...)
KB928255 on 15/02/2007 (details...)
KB928388 on 24/01/2007 (details...)
KB928843 on 15/02/2007 (details...)
KB929123 on 13/06/2007 (details...)
KB929338 on 15/03/2007 (details...)
KB930178 on 11/04/2007 (details...)
KB930916 on 10/05/2007 (details...)
KB931261 on 11/04/2007 (details...)
KB931784 on 11/04/2007 (details...)
KB931836 on 15/02/2007 (details...)
KB932168 on 11/04/2007 (details...)
KB933360 on 30/08/2007 (details...)
KB933729 on 09/10/2007 (details...)
KB935839 on 13/06/2007 (details...)
KB935840 on 13/06/2007 (details...)
KB936021 on 14/08/2007 (details...)
KB937894 on 12/12/2007 (details...)
KB938828 on 14/08/2007 (details...)
KB938829 on 14/08/2007 (details...)
KB941202 on 09/10/2007 (details...)
KB941568 on 12/12/2007 (details...)
KB941644 on 08/01/2008 (details...)

  jfmfit2003 13:11 06 Mar 2008

AGENTIX Software - SystemReport Utility Version 0.93b *
Ahead Software AG Karlsbad Germany Phone: +49-7248-911-800 Fax: +49-7248-911-888 e-mail: [email protected] - LANGUAGE_English2 Version 5, 5, 10, 35 *
Ahead Software AG - InfoTool Application Version 1, 0, 3, 3 *
Ahead Software AG - Nero CD Speed Application Version 1, 0, 2, 1 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
ahead software gmbh, karlsbad - Cover Designer Version 2, 2, 1, 11 *
Apple Computer, Inc. - QuickTime QuickTime 6.5.2 *
ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4105.02 *
ATI Smart Version 5.13.0004 *
Belarc, Inc. - Advisor Version 7.2v *
Calculator with Support for Advanced functions *
Cerulean Studios - Trillian Version 3, 1, 9, 0 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Company - Audio Compression Manager Sample Version 3.50 *
Conexant Systems, Inc. - DSL Status Version 4.2.2 *
Creative ASR Version *
Creative Diagnostics 3 Version *
Creative Labs Inc. - Speaker Calibrator Application Version *
Creative Manual Linker Version 1, 0, 0, 1 *
Creative MediaSource Go! Version *
Creative MediaSource Version *
Creative Product Registration Version *
Creative Restore Defaults Application Version 1, 0, 1, 0 *
Creative Service for CDROM Access Version *
Creative Sound Blaster Drive Detector Version *
Creative Speaker Settings Version *
Creative Surround Mixer Version *
Creative Technology Ltd - CMSDVDA Version *
Creative Technology Ltd - CTDVDDET Version *
Creative Technology Ltd - EAX Console Application Version *
Creative Technology Ltd - MDCenter Application Version 1.50.00 *
Creative Technology Ltd. - AudioHQ Version 1.13.0 *
Creative Technology Ltd. - AudioHQ Version 1.14.0 *
Creative Technology Ltd. - CTChkGph Version 1, 0, 0, 1 *
Creative Technology Ltd. - CTEaxSpl Version 1, 1, 0, 4 *
Creative Techology, Ltd. - SFBM Application Version 1.2 *
Creative Updreg Version 1.0.2 *
Creative Volume Control Version *
Creative WaveStudio Version *
CyberLink Corp. - PowerDVD Version 4.00.2417 *
dbplugin.exe *
DivX Converter Version 6, 6, 0, 64 *
DivX for Windows Installer, L:EN;ES;DE;FR;JA, DivX Codec 6.8.0, DivX Converter 6.6.0, DivX Player 6.7.0, DivX Web Player 1.4.0, DivX Content Uploader 1.2.1 Version *
DivX Player Version 6, 7, 0, 21 *
DivXNetworks Inc. - Config App. Version 2, 0, 0, 1 *
DivXNetworks, Inc. - DivX EKG Version *

  jfmfit2003 13:13 06 Mar 2008

Erik Deppe - DriveSpeed Version 1, 6, 1, 0 *
Google Desktop Version 5.1.707.23222 *
Google Talk Version 1,0,0,104 *
Hauppauge Computer Works - WinTV2000 Application Version 3.31.19206 PVR * Hauppauge Computer Works IR Version 2.18.19168 *
Hauppauge Computer Works, Inc. - WinTV Version 3.3.18038 *
InstallShield Software Corporation - DemoShield Player Version 6.53 *
Kaspersky Anti-Virus Version *
KsL Software - Registry First Aid Agent Version *
KsL Software - Registry First Aid Version *
Lavasoft - Ad-Aware 2007 Service Version 7,0,2,6 *
Lavasoft - Process Watch Version *
Lavasoft AB - Ad-Aware 2007 Version *
Lavasoft AB - Ad-Watch 7 Version 7.0 *
Lavasoft Hosts File Edit Version *
Logitech Desktop Messenger Version 2.52.21 *
Logitech Desktop Messenger Version *
Logitech Inc. - iTouch Version 2.15.264 *
Logitech Inc. - LRC Version 1.03.0001 *
Logitech SetPoint Version 3.1.116 *
Microsoft (R) Windows Media (TM) Encoder Version *
Microsoft (r) Windows Script Host Version *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Baseline Security Analyzer Version 2.0 *
Microsoft Clip Organizer Version 10.0.6308 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16608 *
Microsoft Corporation - MSN Search Toolbar Version 02.05.0001.1119 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows XP Video Decoder Checkup Utility Version *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office Document Imaging Version 1.03.2349.1 *
Microsoft Office XP Version 10.0.6819 *
Microsoft Outlook Version 10.0.6626 *
Microsoft Photo Editor Version 10.0 *
Microsoft® .NET Framework Version 2.0.50727.1433 *
Microsoft® .NET Framework Version 3.0.4506.648 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Windows Media Services Version *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
Musicmatch Jukebox Version 10.00.4033 *
NetgearRev Application Version 2, 10, 14, 5 *
Obrist Hard- und Software - VTPlus Videotext fuer Windows Version 02.60.000 *
Radio *

  jfmfit2003 13:14 06 Mar 2008

RealNetworks, Inc. - RealPlayer (32-bit) Version *
RealNetworks, Inc. - RealPlayer (32-bit) Version *
RealNetworks, Inc. - RealPlayer (32-bit) Version *
Sun Microsystems, Inc. - Java(TM) Platform SE 6 U3 Version *
Symantec Security Drivers Version 5.5 *
System Diagnostic *
UpdateIPR.exe *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *


* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
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