media player protocol problem

  malgall 16:10 30 Jul 2006

my niece has a computer with 3 users listed
only one user has a problem win trying to
watch videos on internet using windows media player only comes up with error i have been told
it says something about protocol
using xp with upto date wmp

  ade.h 18:23 30 Jul 2006

Exact details of the error message are needed.

  malgall 14:28 04 Aug 2006

error code C00D11BB cannot play the file because
specified protocol is not supported
this is the message when i try to play a video from internet it works with two users have check wmp options no help

  malgall 17:28 04 Aug 2006


  VoG II 17:40 04 Aug 2006
  malgall 12:00 06 Aug 2006

tried that no help

  ArrGee 12:14 06 Aug 2006

Download and reinstall Windows Media Player. Don’t try and uninstall it first.
Navigate to Tools | Options | Files Types in WMP. Highlight the extension that you are having problems streaming, make sure it's checked and press Ok.
If your system has RealPlayer or RealOne installed try the steps below.
Open RealPlayer, go to Tools, Preferences, File Types tab. Look under File Types. Uncheck everything except RealAudio and RealVideo files.
Uncheck the box to make RealPlayer the default player.
Open Internet Explorer and go to Tools | Internet Options | Programs and check Internet Explorer should check to see whether it is the default browser.
3) Reinstall Windows Media Player. Select all supported file types when asked.
4) Restart your PC and then try and access the stream.
Check HTTP and Uncheck Multicast, UDP, TCP under Tools | Options | Network
Select all Streaming Protocols that you just disabled from above.

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