1. Quit Outlook.
2. Click Start, point to Find, and then click Files or Folders.
3. Type Mapi32.dll in the Named box.
4. In Look In, click to select My Computer, and click Find Now.
5. Right-click to select Mapi32.dll in the search results list.
6. Click Rename, type Mapi32.old, and press ENTER to accept the name change. If there are multiple copies of Mapi32.dll in the list, rename each.
7. Close the Find Files window and start Outlook.
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