you have gone into add and remove, i would have said it was in there, but however it is not, what is in the program files is there anything like uninstall? u could also go into the msconfig start up files and have a look for it and just turn it off. for this go to start/run type "msconfig" then go over to start up and look for broadband medic and deslecet it then click on i think its apply. if not try a restore before you put it in, this will only alter the software setup not files that you have on the pc at the time. hope this helps a bit.