I know little about pc's but I am trying to help a friend, she has a problem with malware which wants a credit card number to get rid of it, I have read on here that maybe Spyware doctor will get rid of it so she is going to download it, another friend told her it wont run with alongside an antivirus or a firewall, this is wrong surely. Any help please.
You're correct, Spyware Doctor will not be affected by either Anti Virus or Firewalls. It is general practise not to duplicate firewalls and Anti Virus as two together can be a volatile and troublesome combination. But Spyware Doctor being Anti malware doesn't cause such problems with incumbent AV or firewall software and will do the job it's designed for.
Hi tell her not to pay.sounds as if it is one of those pop-ups that want money to remove the problem that they started in the first place.If you can give us a few more details of why she thinks that she has got Malware problems.
A screen comes up saying enter your credit card details for help in getting rid of Malware and also it has put an icon of sorts in the right hand bottom of the screen, she says she has gone into control panel to try to remove it but it wont delete, thats all I know, she is going to download Ad Aware and try that, thanks again for your help.