no, live help is/was quicker than u thought. I've never had any real problems with those chaps.
OK I was advised to reset AOL to factory settings using One Click Fixes, which I did. I was assured that it should work (scroll to zoom) on AOL 9, but this might be dependent upon web site encryption etc etc, which doens't mean anything to me.
Anyway, went thru the process, but, it didn't work.
It has however, reset so that I can see all web sites without the need to zoom in or our, so some good has come of all of this.
Guess if I'm desperate to zoom in/out then must remember to use IE.