lost subscription renewal on system restore

  mec13 21:20 06 Mar 2005
Locked

I recently renewed my subscribtion to Nortons 'live up-date' for another year(£20 and not without problems, but thats another story) I downloaded some silly trail programe from a magazine cd, had a go, and got it all wrong, decided to uninstall it. It would not uninstall so I thought system restore to an earlier time. But! that lost me my live update renewal subscription(£20)so back to original state with updated live update, but silly cd programne which I can't get rid of. You will of course notice my level of computer knowledge is a bit under par. Trying to delete gives me all sorts of warnings which has stopped me pressing the 'delete' button.

  Diodorus Siculus 08:30 07 Mar 2005

It might be time to uninstall Norton AV and go for one of the free options. Avast or AVG are excellent and free.

  sattman 10:19 07 Mar 2005

All you need to do is remove norton in add remove programs, then re-intstall and it should update your subscription automatically.

  mec13 17:42 07 Mar 2005

Its alright saying remove Norton, when I've already paid my renewal, but its a thought for maybe next time. Sattman I actually went onto symantec sight and followed their instuctions, as per your suggestion and it worked. I just needed sound advice from a more knowlegdable source (yourself)to confirm it was the right way to go, Thanks!

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