Lost Norton Antivirus files

  DigiSnapper 10:02 13 Oct 2004

I wonder if someone could help with my problem.

On the 12th of March 04, I renewed my annual Norton Antivirus subscription.

Recently I had a hard disc failure, resulting in the loss of all my programme files etc.

I thought I would send an e-mail to Symantec, contact click here for help, after spending an hour or so going round in circles, trying to answer questions about details that were on the hard disc, I realised that it is impossible to get my problem across to Symantec.

The only paperwork I have is a receipt from Feb 03 these details seem invalid.

Chris Thwaites

  Stuartli 10:18 13 Oct 2004

You can download all the definitions from Symantec's website but it will usually be several megabytes:

click here

The latest virus definitions are usually posted a day earlier than on the LiveUpdate link.

  anchor 11:54 13 Oct 2004

If you had to do a complete reformat of your PC, and install all your programmes from scratch, (including Norton AV), then you should start a new 1 year subscription from that date.

Go to Norton "Live Update", and this will install any updates for you.

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