Lost external HD & Printer after upgrade

  badgermansix 08:10 17 Jun 2007
Locked

Have just upgraded to winxp pro from winxp he.

I now find my external hd and printer, both USB
and both working fine before, are now not working.

have tried unplugging but no result, any ideas please?
tia

  Gongoozler 09:57 17 Jun 2007

Do any other USB devices work? Do you need to install motherboard drivers? Are there any errors showing in Device Manager?

  badgermansix 17:45 17 Jun 2007

Gongoozler, My device driver does not show any errors, It seems that none of my USB points are working, Two at the front and two at the rear!
I tried Acronis to see if I could back up, but it could not find the the external HD?
They were fine before I upgraded :-((

  badgermansix 17:52 17 Jun 2007

I should have added that I did not do a complete reinstall. I used a upgrade package.
tia

  Gongoozler 18:04 17 Jun 2007

If your motherboard requires drivers (Via and Nvidia chipped boards do), then I suggest that reinstalling this might help.

  ambra4 02:00 18 Jun 2007

reinstall the motherboard drivers, and printer driver, unplug all USB items first

  badgermansix 10:03 18 Jun 2007

Gongoozler, ambra4, an excellent result, thank you both>

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