Lost DVD/CD drive

  misog 19:00 26 Dec 2007
Locked

On my 18 month oldlaptop the drive is there physically and makes all the right noises when a disc is put in but nowhere does it appear in software so it does not work.
It does not appear in "Device Manager" or "My computer". I have tried restoring to an earlier date with no effect.
The worst is that I cant do any back ups to CD so will have to get some memory sticks.

  rdave13 19:08 26 Dec 2007

This might help; click here

  skidzy 19:33 26 Dec 2007

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.


Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.


click here


If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.


Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here


Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  misog 21:50 26 Dec 2007

The fix had no effect and the Guided help said that the filters did not exist.
I have been using a memory stick for backup and it uses drive "E" which is normally the CD drive
Weird hardware fault ????

  Fruit Bat /\0/\ 23:58 26 Dec 2007

Check data cables are tight in drive and at motherboard end.

Is the drive recognised in BIOS? can you see it on the boot up screen?

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