lost connection to pc

  suzie005 12:52 24 Mar 2008

the heap of rubbish running ME won't connect.on Saturday my son connected a router cos he bought a laptop and everything was ok.the last time i was on it was Sat nite.now i'm finding i can't connect yet the lites are ok on the modem and the laptop is working fine so obviously not an NTL problem.just need advice on what i mite be able to do to get it sorted.

  recap 13:00 24 Mar 2008

First try unplugging the router and modem for around 30 seconds, this enables them to both reset themselves.

  suzie005 13:06 24 Mar 2008

cheers.so is it the ethernet cable on the router i take out?

  mike1967 13:16 24 Mar 2008

power down router then reapply power is always a good start

  recap 13:37 24 Mar 2008

suzie005 unplug the power supply from the router and modem from the back of each or from the wall socket.

  suzie005 13:43 24 Mar 2008

tried that and i still don't have it connected

  Fruit Bat /\0/\ 14:00 24 Mar 2008

Lets find out which bit is not working:

1. Check PC

a) plug cable from PC into the connection on the Modem and see if it will connect?

if so then modem and PC are OK

2. Connect router and check connections

Modem is connected to router (into wlan port) by Ethernet cable

router connects from LAN port to LAN port on PC

What sort of router (make model number)?
click here will connect to router.

  suzie005 14:02 24 Mar 2008

when the router was installed we had no problem with the connection on this laptop.now since unplugging the router and modem we've got no connection at all from the main pc

  suzie005 14:05 24 Mar 2008

sorry i co-incided posting with that last one.it's a belkin router FSD7230-4

  Fruit Bat /\0/\ 14:12 24 Mar 2008

connection address to that router is

type that address in IE or firefox (after the http://) and it should connect to the routers configuration pages.

  suzie005 15:03 24 Mar 2008

right then.i unplugged the router and attached the ethernet cable to pc/modem as before and i still don't have a connection.because the only time i've had a problem before was when ntl went down and because everything was ok before installing the router i've come to the conclusion that it is that what's the problem.i have the router config here on screen but what should i be looking for?

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