loss of help and support on windows xp home

  ginger103 21:46 07 Mar 2005
Locked

can anyone help to get help and support back on my coputer without reloading the xp disc

  VoG II 21:48 07 Mar 2005

Used Easycleaner? click here

If not, what happens when you try to use Help?

  great1 21:51 07 Mar 2005

try

right clicking on my computer then properties then on the system restore tab make sure the box for turn off system restore is not ticked

might work

  ginger103 22:07 07 Mar 2005

when i click help and support i get a message
HELP AND SUPPORT ERROR
WINDOWS CANNOT OPEN HELP AND SUPPORT BECAUSE
A SYSTEM SERVICE IS NOT RUNNING.
TO FIX THIS PROBLEM START THE SERVICE HELP AND SUPPORT.
I AM GOING ROUND IN CIRCLES

  ginger103 22:08 07 Mar 2005

help and support is not disabled

  VoG II 22:10 07 Mar 2005

Start, Run, type in

services.msc

and click OK. Scroll down to Help and Support and double click it. Click the Start button in the dialog box and change the Startup type to Automatic.

  ginger103 22:39 07 Mar 2005

thank you

  beeuuem 22:41 07 Mar 2005

From click here

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.

OR


Click Start , click Run , and then type the following command:

%systemroot%\inf

(You can copy and paste the above command into the run box.)

NOTE : There are no spaces at all in the preceding command line.

Click OK to open the INF folder.

Locate the file pchealth.inf .

Right-click the file, and then click Install . This will reinstall the files that Search needs to proceed normally.

You will be asked to place your windows XP cd rom in the drive.

  Superstylin 17:03 11 Mar 2005

vog's simple answer helped me....that'll teach me to mess about with the services!

  keith-188400 17:51 11 Mar 2005

I have tried the suggestion from beeuum to install pcheatlh from the inf folder and get the response that dataspec.xml is needed from the sp2 disk.However when I put this in it can't be found.
What next please?

  beeuuem 13:32 12 Mar 2005

Try your XP cd rather than the SP2 cd, I seem to recall that this has worked with similar problems in the past.

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