Using Aol BB and W2K
In control panel go to Network and Dial-up
Go to Local Area Network
This is a sort of table relating to the Globespan modem and lists with ....... each of the four boxes is ticked -
Client for Microsoft networks
File and printer sharing for Microsoft networks
PPPoEWin Protocol (Win200/XP only)
Internet protocol TCP/IP
Have used AOl happily enough for yonks, BB during the past 2 years.
I honestly have no idea how to get your friend out of the doo-dah, but the missing stuff appears to relate to the modem, and I would try un-installing and reinstalling that.
Also a vital point when installing the modem (drivers), keep the modem unplugged from the computer UNTIL the installation asks for it.