Logging onto talktalk

  jack 14:23 04 Aug 2010
Locked

Having restored a machine to running after a crash for one of my flock- she now needs to get back to her ISO- Talktalk.
The talktalk disk loaded correctly acknowledged the modem and connected to server.
This came up with message-' nowfollow exactly your 'Welcomel letter instructions -
She gas lost the letter.
A 0870 phone call to the help desk in dampest India - told her her her username is the landline telephone number.
Did that [she remembered the password] call accepted.
Now to get to the mail account- User name and password required
Phone number and pass wrod - incorrect
Email and password -incorrect
check lost user name -
answer land-line phone
try again - This time an AOL page telling her the account is 'managed by your provider'
So yet another loop
Any ideas?

  woodchip 14:31 04 Aug 2010
  lotvic 14:46 04 Aug 2010

My talktalk email has these settings

Outlook Express > Tools > Accounts
General tab
User information
E-mail address: (Her email name here NOT her telephone number connection) @ talktalk.net

Servers tab
POP3
mail.talktalk.net
smtp.talktalk.net
Account name: (Her email name here NOT her telephone number connection) @ talktalk.net
Password: email password - NOT the connection password
UNtick log on using Secure Password Authentication
UNtick My server requires authentication

Advanced tab
port numbers 25 out and 110 in
NO ticks in SSL in and out

  jack 14:48 04 Aug 2010
  woodchip 15:05 04 Aug 2010

yes the connection is her phone number @TalkTalk.net.

But she also needs her connection user name all the above are case sensitive

  jack 15:06 04 Aug 2010

Will go with this info to see the lady[again] on Friday
Hope oits enough so will tick done

Meanwhile look out for a possible Western Union Scam

  lotvic 15:09 04 Aug 2010

Are you trying to log on to Webmail or My Account?

  woodchip 15:59 04 Aug 2010

He is trying to connect to TalkTalk BB Account

  woodchip 16:05 04 Aug 2010

I did not use the CD I just entered the above into router settings

  cocteau48 16:18 04 Aug 2010

Confirming lotvic's post :click here

  lotvic 16:36 04 Aug 2010

Thanks, I must've misunderstood :~

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