I bought a wireless router today (AddOn WBR 9200) and installed it with Ntl 4mb. I went into the setup (not needing any user id or password) with internet explorer so I could change the name of my new wireless connection and the password etc to secure it. But having changed the password it then asked me to log in again with user id and password. But not knowing the user id I didn't know what to do. I tried various combinations. Blank user id with the new password I had created, blank both, the Ntl username etc. But I can't get back in! I don't know what to do or what helpline to call. There was no helpline number in the wireless router box.
Please if you could give me any advice at all it would be much appreciated. I can still access my internet, it's just unsecure and I don't feel safe doing internet banking or anything like that when any of my neighbours can hack into it. Thankyou for your time reading this. x
Do a hardware reset as suggested above ( should be a small hole which you can poke in the tip of a pencil or paperclip ) then login again , see , if you can what firmware release it is ( date ) if it is earlier than 28/02/06 then download the latest one click here# on the right hand side of the page , when clicking there you can also download the qucik install guide and the full manual , then run the update , it might solve your problem . Also , when getting the blank login page try making a user name and password there and then , you can always do another reset if it doesn't like it .