Do you get an error message? If so, left-click once on the error text then right-click and select "Copy". Paste the error into your reply. If it contains personal details such as an e-mail address then you can remove that info.
Lastly, who's your e-mail provider (the part of your e-mail address after the @) and which ISP is providing your broadband connection?
*"I,m getting a very long message that starts with Failed to initialize shared canvas system IO file not found
Ah, that's a program-failure error rather than an e-mail-failure one so you can't copy 'n' paste the message - sorry for any confusion.
I've Googled your error and found that a System Restore or an uninstall/reinstall seems to fix the problem. However, I see that you've done all that and more so I'm out of ideas at the moment - I'll see if I can find something else for you to try.
Well the mystery deepens. I now understand that the fault might lie with a Microsoft update KB2520039 so I looked it up and could not find it. Then I deleted Live Mail using Revo, in fact and reinstalled Live Mail but now it will not appear at all. I've given up pn the pesky thing and installed Incredimail which work fine and a butler tells me when mail has arrived. Thanks for all help
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