Lexmark X5490 Faxing problem

  Ex plorer 14:03 11 Nov 2007

Hi I am helping to install a Lexmark X5490 all in one, I cant get it to send or receive Faxes, When the telephone rings I press 9 if its a fax tone but it wont receive them, from a friend who is helping out, and I cant send them back for some reason.
I cant find the the Lexmark on the Lexmark site for help.
All other departments are working fine.

  Stuartli 14:10 11 Nov 2007

Here's some fax related help from the Lexmark site (for a 5470, which I suspect is similar):

click here

I presume you are on a PBX circuit if you are pressing 9?

  Ex plorer 14:22 11 Nov 2007

Hi Stuartli I am not sure what a PBX is I am setting this up for home use.
Thanks for the click Here I have gone through that and I thought I had set it up correctly, any further advice would be welcome.

  Stuartli 14:24 11 Nov 2007

If you are on a PBX system (such as used in business premises), you normally have to dial 9 before getting an outside line.

You shouldn't need to do that on a residential line.

  Ex plorer 14:44 11 Nov 2007

When the phone rang from my friend who sent the fax I picked up the phone and got usual whirring sound of the fax dial, in the (manger answer code is a nine) I pressed 9 and hung up thinking it would then go to the All in one fax machine and receive the fax.
There is no Prefix Dialing out side number to dial and I left this blank.
There is a PC, a Telephone answering machine, and a further extension phone, coming from the one out-let, I did try it on its own but still no luck.

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