lexmark-no colour printing!help!

  moby58 22:32 11 Mar 2004

ive got a lexmark x1100--wont print anything in colour-checked cables,tried a test page...just black n white.troubleshoot suggests "to change color settings from a PROGRAM-open the prog files menu-click print,etc etc---WHATS THE PROG FILES MENU??not at all sure what its refering to...cant see it...help!cartridges show full.

  woodchip 22:35 11 Mar 2004

Some programs can set to gray scale printing. did you try the test page in the printer properties

  moby58 22:37 11 Mar 2004

i think so!did it thru the printer troubleshooting.

  britto 23:03 11 Mar 2004

try dabbing the printhead on the colour cartridge with damp tissue it may have dried up.

  woodchip 23:16 11 Mar 2004

It may be a faulty cartridge also some stop printing when one colour runs out

  moby58 23:20 11 Mar 2004

tried that---still black n white....still lookin for program file menu to open...to change colour settings...dont understand where to look

  woodchip 23:33 11 Mar 2004

If it does not Print a Microsoft Test Page with the coloured window then the Programs will not make any difference. It will not work in other words

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