Lexmark all-in-one needs software re-installation

  keith mac 18:55 11 Mar 2004
Locked

At university, my daughter uses an Acer 1350 notebook with a Lexmark X85 all-in-one printer/copier/scanner device.

From the outset, unplugging the the printer's USB plug and re-connecting later resulted in a failure of the computer to be able to communicate with the printer. Re-installing the printer software has to be done each time, rather a chore! And presumably there are numerous printer driver copies dotted around the hard drive.

I asked her to check whether there's an updated driver but the one she downloaded (she says) looks to be the same as the CD version supplied with the printer.

Help please!

  Curio 19:43 11 Mar 2004

If the new Driver is installed via Device Manager as an updated driver, PC will inform you if it is the same

  keith mac 21:38 11 Mar 2004

She can check this but is reluctant to mess about without some certainty it will overcome the problem. She's not a computer teccie and needs easy procedures.

She also needs to know how to install this downloaded driver unless instructions come with the driver. I don't THINK she has actually tried installing the downloaded driver.

  Curio 22:00 11 Mar 2004

An approach to IT staff at University for help in this would work wonders I would think.

  keith mac 07:31 12 Mar 2004

Yes Curio, you're right - I've suggested the same.

Thanks for your help.

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