Hi, my sons laptop wont recognise his iPod. Firstly the iPod wouldn't turn on so we took it back to the shop and exchanged it. His laptop now won't recognise the new one. He has downloaded the latest iTunes, and his iPod is recognised by his sisters laptop but not by his own. Dell say its an iPod problem and to contact Apple. Apple haven't responded as yet but it would seem strange if the ipod is recognised elsewhere.