Laptop with Win XP, can't shut down?

  pj123 09:30 03 May 2003
Locked

I have a laptop running XP. When I go to START the mouse icon changes to the hourglass, if I click it nothing happens. The only way I can shut down is Ctrl, Alt, Delete and click on Shut Down.

Is there another way to get to System Restore so that I can "go back" Please?

Other than that everything works fine.

  PSF 09:33 03 May 2003

Try re-starting in safe mode and then doing a system restore from there.

  VoG™ 09:39 03 May 2003

Hold down the Windows Key then press R to bring up the run box. Enter

c:\windows\system32\restore\rstrui.exe

and OK.

  pj123 09:44 03 May 2003

Thanks to both. I will try them and post back.

  powerless 10:39 03 May 2003

click here

Or...

Start > Run > Copy and Paste:

SFC /SCANNOW

Click ok. Also pop your XP disc in as well.

  powerless 10:40 03 May 2003

oh use...

"Hold down the Windows Key then press R to bring up the run box. Enter"

SFC /SCANNOW

Enter.

  pj123 10:53 03 May 2003

Thanks Powerless, will try that as well. The laptop in question is in my office. Will go in tomorrow Sunday and do the checks. Will keep you posted.

  pj123 10:15 07 May 2003

Feedback. The Windows Key doesn't respond either. The Managers decision is to Format and Re-install.

Thanks for the try.

Pete

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