Yesterday i booted up my laptop and i logged in. i noticed that the little icons in the bottom were not showing. So i tried to run my anti-virus but all that was coiming up was a error. So i hooked up my internet dongle and it kept saying that i couldn't cerate a phonebook directory. I was wandering what was going on so i checked my security settings and they had all been switched off. I then booted up into safe mode and tried to run my anti-virus again. But the same error message poped up. i then booted back onto normal mode. I then did a restore back a couple of days when i knew that it was working. and it is now working. The problem now is that i can't update vista and it just keeps saying to reboot my pc so i do and it just keeps saying it now????
sooo can anyone help on this situation and if you cant tell me the type of virus that i had i will be greatful
Download Malwarebytes from click here (select the free version). You may have to do it on another computer and onto a memory stick. Boot your computer into safe mode by tapping f8 key when you turn it on. Insert memory stick and run Malwarebytes but do not update from the net (you probably won't be able to in any case). Do a quick scan and delete all it finds. If you are not allowed to run the setup file, rename it to something daft and then run it ;-)
Reboot computer normally, update Malwarebytes from t'Internet and then do a deep scan (might take about 30 minutes) and delete anything it finds.