laptop storage device - fault

  novis 12:35 26 May 2009


I have a plug and play Western Digital laptop storage device that is not being recognised by my laptop. No 'ping' when I plug it in although the power light goes on.

Any suggestions as to the problem - and how to fix it?

  AndySD 13:19 26 May 2009

Is there another cable with it or an external power supply as it sounds like it is not recieving enough power over the one usb cable.

  novis 13:27 26 May 2009

There is no other connector for the device - only a connector for a USB cable.

  AndySD 13:28 26 May 2009

Try a different usb slot on the laptop.

Look in device manager to see if there is an unknown device.

Do you have another PC or Laptop you can try it with?

  DieSse 15:01 26 May 2009

" not being recognised by my laptop"

Are you sure?? - have you looked for it to appear in My Computer, or Explorer??

  novis 15:43 26 May 2009


thanks for your optimism - but no, it does not appear n Explorer.


  Longhouse 15:54 26 May 2009

Do you have any other devices attached that are occupying a drive letter (slave drive, CD or DVD, etc)?
It's possible that the external device is trying to asign to a drive letter already taken (had this happen to me in the past). If so, you may need to manually asign new drive letters to the conflicting devices, even if temporarily to check.

  Fruit Bat /\0/\ 16:00 26 May 2009

Refresh USB Ports
Use Drive clean up to remove USB device drive info from the registry
click here
In device manager Uninstall EVERYTHING under the heading USB,
reboot the PC let XP find and install new hardware.
Your equipment should now be recognised.

  novis 10:42 28 May 2009


Thanks for this - the USB ports are working fine for other devices,. which makes me wonder whether they could be at fault but I will try it


  DieSse 12:52 28 May 2009

Suggest you try it on another system, in case the fault lies in the device itself.

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