laptop sound not working

  ceevee 10:23 04 May 2009
Locked

I have had new motherboard fitted now there is no sounds.I have tried all settings and uninstalled sound device.It installed again after restart but still no joy.

  skidzy 11:20 04 May 2009

You need to load the sound driver from the motherboard disc.

Or,if you post the motherboard make and model number,we can find the driver required.

or you could try the Realtec driver. click here

  ceevee 12:09 04 May 2009

Not sure,it is an acer aspire 5520G laptop

  ceevee 12:14 04 May 2009

SERIAL NO.LXALUOY0027440958A1601

  skidzy 14:14 04 May 2009

Download Belarc click here

And post back the details under;

Main Circuit board

and

Multimedia

  ceevee 14:53 04 May 2009

Multimedia
Realtek High Definition Audio


Main Circuit Board

Board: Acer Fuquene
Serial Number: LXALU0Y0027440958A1601
Bus Clock: 200 megahertz
BIOS: Acer V1.32 03/06/2008

  skidzy 18:16 04 May 2009

From my first post,install the Realtec driver or here is the direct download click here

  woodchip 18:30 04 May 2009

you said all sound settings! have you double clicked on Speaker sound icon near clock bottom right to check speakers are not muted

  ceevee 19:02 04 May 2009

Yes mate,have done that,tried everything I can see.will try link you have sent.Will try to take it back to factory settings if all else fails what do you think?

  PhiltheFragger 21:26 04 May 2009

anything in device manager that may give a clue?

Have you done a windows update recently that may have updated the audio drivers?

can you do a driver rollback?

plug in a set of headphones into the speaker jack, does it work now, could be the speaker itself.

  ceevee 08:59 05 May 2009

Have checked device manager,headphones don't work either.Have recovered back to factory condition and still no sound.Wonder if it is a cable left off when motherboard was replaced,as expected headphone socket to work.Is that poss?Windows hasn't finished updating fully since recovery,maybe that might help?

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